Frequently Asked Questions
Everything you need to know about your Mama Bear Oasis experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for children and pets?
Safety is our top priority. All products curated for Mama Bear Oasis are non-toxic, BPA-free, and meet rigorous safety standards to ensure they are safe for your entire family.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us within 1 hour of placing your order and we will do our best to accommodate you.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working hard to expand our reach to mama bears worldwide in the near future.